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Refined Ask thread

Three-pane layout · structured AI response · clear primary action

Resolved · 2m

Thread Connect to company VPN

Today · 2:26 PM

how do I connect to vpn?

s

STLabs Assistant

AI 2:26 PM · Haiku 4.5

Searched Knowledge Base and Web · 2 sources

Quick answer

Install GlobalProtect from self-service.stlabs.com, sign in with Okta, and connect to vpn.stlabs.com. Your laptop is already enrolled — most of the setup is automated.

self-service.stlabs.com

Step-by-step

Open Company Portal from the Start menu and install GlobalProtect.
Launch GlobalProtect, enter vpn.stlabs.com as the portal address, click Connect.
Sign in with Okta and approve the push on your phone.
The status pill turns green when the tunnel is active.

Sources

Knowledge Base · KB-218

VPN setup for new laptops (GlobalProtect)

Knowledge Base · KB-046

Okta MFA enrollment and recovery

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Long-form thread — refined

Wall-of-text answer broken into scannable pieces · TL;DR up top · numbered cards · quick replies down bottom

Thread Claude access from China trip

Today · 11:36 AM

i'm going to china in a planned trip in july. I was told they don't have access to claude. claude is essential for my everyday work. what should i do

s

STLabs Assistant

AI 11:36 AM · Sonnet 4.6

Searched Knowledge Base · Web · Submitted ticket · 3 actions

Recommended path

Install a VPN with obfuscation before you travel — and loop in your manager Matthew Sheppard for company policy. Ticket INC-4519 is open to track.

The challenge

China's "Great Firewall" blocks access to Claude and most Western services. There are workable options, but each has tradeoffs.

Key options

1

VPN with obfuscation

Most common path. Install before travel — downloads are often blocked once you're there.

Top-tested options: NordVPN, Surfshark, ExpressVPN
Use obfuscation features to mask VPN traffic
Personal use is typically tolerated, though technically restricted

2

Company policy & compliance

Worth a 15-minute conversation with your manager and IT before you go.

Manager: @Matthew Sheppard
IT contact: it@stlabs.com

3

Offline preparation

Cache critical resources locally in case the VPN fails or is unreliable.

What's next?

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Ticket page — approval inline

Single-ticket view with the approval block on the page itself · "Approvals" becomes a filter, not a separate surface

Okta password reset for mock.user@example.com Pending approval

Ticket #20001

Requested by Test Admin

Type Approval · Okta password reset

SLA 3h 47m remaining

Submitted 13 minutes ago

Request

User mock.user@example.com requested a password reset for their Okta account. Email verified, MFA present. Account has SSO Admin role — manual approval required per policy SEC-04↗.

Assignees · 1 of 1 needed

Pending

TA

Test Admin (you)